Return Information

Return Information Durablevanes.com

I did not receive (all) the items I have ordered

If the purchaser receives goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the purchaser should contact us within 7 days to arrange collection and return. Durablevanes.com is responsible for paying shipment costs. The purchaser will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used when the goods were purchased. Refunds and replacements will be issued upon our receipt of the returned goods. Goods can only be returned for this reason if their packaging remains unopened and the goods can be re-sold, as new, without any additional work on the part of Durablevanes.com.

My order has arrived damaged

If goods are damaged in transit and the damage is apparent on delivery, the purchaser should sign the delivery note to indicate that the goods have been damaged. In any event, such damage should be reported to Durablevanes.com within 7 days to arrange collection and return. Durablevanes.com is responsible for paying shipment costs. Upon receipt of the returned goods, the price of the goods as paid will be refunded through the original payment method, or Durablevanes.com will ship a replacement article.

I want to return my order for different reasons

If the goods have been dispatched or have reached you, but the purchaser decides within 7 days that they are no longer required, please contact us using the details on our contact page to discuss the possibilities. If and when Durablevanes.com agrees with the return (non-quality issue), the following restrictions apply:

  • All items that are returned must be in the original and unopened package.
  • The items are to be returned/shipped to us at the buyer’s cost and risk.
  • Once we receive the items, they will be inspected for original packaging and damages.
  • A restocking fee of EUR 25 applies to any return or exchange.
  • Only after we have received, inspected, and approved the items and assessed the restocking fee will we issue a refund to the customer.

Please e-mail us for an RMA at: sales@durablevanes.com